Website Managers Reveals Key to Customer Retention

Website Managers, LLC provides web site Hosting, design and development for small and home-based business. Most of their business comes from word of mouth referrals. As a home-based business themselves, Website Managers prides themselves in prompt, personal and professional support.

Steering away from expensive, main-stream media exposure has allowed Website Managers to grow at a steady pace and retain most of their clients since starting the business in 1998.

When asked how the company has maintained their growth and retained their clients for so long, Jim Hutchinson, Lead Developer and Project Manager said, “It is all about personal relationships. Contrary to the methods that larger companies use to grow so fast that they assign numbers to their customers and lose site of their primary purpose, we get to know our customers on a more personal level, many of whom I can recognize by the sound of their voices. I learn what their skills are, encourage them to continue developing those skills and show them how to perform various tasks better, easier and faster.”

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